Refund and cancellation policy

If you paid for a plan but have not opened your results review or had a consultation, you can cancel and get a full refund. Write to support@optim8.ai.

Once you have opened the personal review or protocol, or had a consultation, that part of the service is considered delivered and is not refunded. For the unused part (for example, unused Complete consultations) the refund is pro-rated.

You may withdraw from the contract within 14 days without giving a reason. At payment you separately confirm that you ask for the service to start immediately and acknowledge that once the service is fully performed (for digital content, once its supply has begun with your consent) you lose the right of withdrawal (Directive 2011/83/EU, Art. 16(a) and 16(m)). If delivery is only partial, the refund is pro-rated.

If the service was not delivered through our fault (technical failure, inability to process your results), we will refund in full or redeliver — your choice.

• Write to support@optim8.ai with the email or account the access was issued to and the payment date.
• We reply within 5 business days.
• The refund goes to the same card used for payment within 14 calendar days of approval. Crediting time depends on your bank.

If you do not recognise a charge, write to us first: we will check it and fix it quickly. You may also contact your card issuer.

After a refund, paid features are closed. Your data stays in the account under the privacy policy; you can request deletion at any time.